Privacy Policy

Last Updated: November 24, 2025

This Privacy Policy describes how Viso ("we," "our," or "us") collects, uses, and protects your personal information when you use our visual AI tutoring platform.

1. Information We Collect

Information You Provide

• Account Information: Name, email address, password, and profile information
• Payment Information: Billing address, payment method details (processed securely through Stripe)
• Content: STEM questions, prompts, and visualizations you create or request
• Communications: Messages you send to our support team

Information We Collect Automatically

• Usage Data: How you interact with our platform, features used, and session data
• Device Information: Browser type, operating system, IP address, and device identifiers
• Cookies and Tracking: As described in our Cookie Policy

2. How We Use Your Information

We use the collected information to:

• Provide Services: Deliver AI-powered STEM visualizations and tutoring features
• Process Payments: Handle subscription billing and payment processing
• Improve Services: Analyze usage patterns to enhance our AI models and visualizations
• Communicate: Send service updates, support responses, and important notices
• Security: Detect and prevent fraud, abuse, and unauthorized access
• Legal Compliance: Meet legal obligations and respond to legal requests

3. Data Storage and Security

• Location: Your data is stored on secure servers with industry-standard encryption
• Retention: We retain your data for as long as your account is active or as needed to provide services
• Security Measures: We implement technical and organizational measures to protect your information
• Third-Party Services: We use trusted providers (Stripe, NeonDB) that comply with data protection standards

4. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Portability: Export your data in a machine-readable format
• Objection: Object to certain processing of your data
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, contact us at thisisaayushbaniya@gmail.com.

5. Third-Party Services

We use third-party services that may collect information:

• Stripe: Payment processing (see Stripe's Privacy Policy)
• NeonDB: Database hosting
• NextAuth: Authentication services
• Analytics: Usage analytics to improve our services

These services have their own privacy policies governing their use of your information.

6. Children's Privacy

Viso is not intended for users under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on this page
• Updating the "Last Updated" date
• Sending an email notification for significant changes

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Email: thisisaayushbaniya@gmail.com
Phone: 512-409-5461