Refund Policy

Last Updated: November 24, 2025

This Refund Policy outlines Viso's procedures for refunds and subscription cancellations.

1. Refund Eligibility

14-Day Money-Back Guarantee

We offer a full refund within 14 days of your initial subscription purchase if:

• You are not satisfied with the Service
• The Service does not meet advertised specifications
• Technical issues prevent you from using the Service

Trial Period

• If you cancel during any trial period, you will not be charged
• No refund is needed as no payment has been processed

2. Refund Process

To request a refund:

1. Contact Support: Email us at team@tryviso.ai with:

   • Your account email address
   • Reason for refund request
   • Date of purchase

2. Review Period: We will review your request within 2-3 business days

3. Processing: If approved, refunds are processed within 5-7 business days

4. Notification: You will receive email confirmation when the refund is processed

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions cancelled after the 14-day refund period
• Partial refunds for unused time in a billing period
• Refunds for accounts that violated our Terms of Service
• Refunds for accounts terminated due to abuse or fraud

4. Subscription Cancellations

After Refund Period

• You may cancel your subscription at any time
• Cancellation takes effect at the end of your current billing period
• You retain access until the end of the paid period
• No partial refunds for the remaining time in your billing period

Example

If you cancel on day 20 of a 30-day billing period:

• You retain access until day 30
• No refund is issued for days 20-30
• Your subscription does not renew

5. Payment Method

• Refunds are issued to the original payment method used for the purchase
• Processing time depends on your payment provider (typically 5-10 business days)
• If the original payment method is no longer available, contact us for alternative arrangements

6. Chargebacks

• We encourage you to contact us directly before initiating a chargeback
• Chargebacks may result in account suspension
• We will work with you to resolve issues amicably

7. Special Circumstances

We may make exceptions to this policy in cases of:

• Technical Issues: Service unavailability or critical bugs on our end
• Billing Errors: Incorrect charges or duplicate billing
• Special Circumstances: At our sole discretion, considering individual situations

8. Pro-Rated Refunds

• Not Available: We do not offer pro-rated refunds for partial billing periods
• Subscriptions are billed monthly in advance
• Access continues until the end of the paid period

9. Changes to This Policy

• We reserve the right to modify this Refund Policy
• Changes will be posted on this page with an updated "Last Updated" date
• Material changes will be communicated via email

10. Contact Us

For refund requests or questions about this policy:

Email: team@tryviso.ai

Response Time: We aim to respond to refund requests within 2-3 business days.